Does any of your clinic doctors accept new patients?
No. None of the doctors currently accept any new patients. If this changes, we will post news on our website.
How do I know my lab or other results were received by your doctors ordered them?
The doctors are in general not calling for relatively normal results. however, sometimes the results may fail to come in to the clinic. It is your responsibility to make an appointment to follow up results. We encourage you to come back to see the doctor who ordered test for you.
I would like to review my results ordered by doctors not from your clinic. Can I do that?
Your results ordered from other clinics will never come to our clinic due to patient confidentiality. You should go back to your doctor who ordered thosse tests for you.
Can I book an appointment to see a doctor in your clinic?
You do not need an appointment to see our walk in doctors. There are appointments available however these are generally reserved for the patients whose family doctors are in our clinic.
How do I contact the clinic?
By email: the clinic staff read clinic emails daily and will deal with your needs. failing that, you can walk in to see our doctor, or book a telephone visit with a doctor on duty. You can also call clinic at 604-294-8540.
Why your clinic closes before the scheduled closing time?
Doctors can only see certain number of patients in a day. When a large volume of patients come on that day and the clinic had no choice but to close earlier to allow the doctor go home at reasonable time.
What services are not covered?
Forms and sick notes, legal letters for ICBC dispute or any other dispute, driver license exams, private physical exams demanded by third parties, benign moles patient requested to be removed anyway, adult wart treatment which are not on the bottom of the feet, etc.
Can I book a telephone visit on behalf of my family member who is not available to attend the telephone visit?
No. Only patient him/herself can discuss his/her medical matters with the doctor. If patient needs a translator, family member can translate for the patient but the patient must be on the phone with the doctor.
Can I see a doctor for my child who is minor, without him present?
No. Your child must be present for doctor's visit.
